Frequently Asked Questions

Unveil the mysteries of your fitness journey with our comprehensive FAQ section. We've compiled the questions that dance through our customers' minds.

Finding your perfect running companion is a science and art combined. Consider your foot arch type (flat, neutral, or high), running surface, and gait analysis. Our rule of thumb: your thumbnail should have about a thumb's width of space between your longest toe and the shoe's end. Remember, shoes that whisper comfort in the store will sing harmony on your runs. At Hixamuo, we offer free gait analysis to ensure your feet find their perfect match.

We believe in second chances – even for purchases. Unused items in original packaging can be returned within 30 days for a full refund. Used equipment that's passed the sweat test but failed your expectations can be returned within 14 days for store credit. Just like a good workout partner, we've got your back. Note that personalized items and nutrition products cannot be returned for hygiene reasons. See our full policy page for detailed instructions on initiating returns.

Sizing is the silent architect of your fitness fortress. For home equipment, measure your available space before purchase, allowing extra room for movement (we recommend at least 2 feet clearance on all sides). For wearable tech and resistance bands, consult our detailed sizing charts that consider more than just the obvious measurements. When in doubt, remember: equipment that fits your space fits your life. Our customer service team is available for virtual consultations if you're navigating the labyrinth of measurements.

We turn intimidating instruction manuals into fitness reality. Yes, we offer professional assembly services for all large equipment purchases over $300. Our technicians – fitness enthusiasts themselves – don't just build your equipment; they calibrate it to your specific needs and space, ensuring optimal performance. Assembly services start at $99, but become complimentary for purchases over $1,000. Schedule your assembly during checkout, and let us transform cardboard boxes into your gateway to greatness.

Recovery isn't just rest – it's strategic nourishment. For optimal muscle recovery, we recommend products containing the golden ratio of protein to carbohydrates (1:3) consumed within the 30-minute "window of opportunity" post-workout. Our Hixamuo Recovery Series features scientifically-formulated blends with BCAAs, tart cherry extract, and electrolytes – the trinity of tissue regeneration. Remember, your muscles are rebuilt in the kitchen as much as in the gym. Consult with our in-store nutritionists for personalized recommendations based on your specific training intensity and goals.

Equipment maintenance is the unsung hero of fitness longevity. Implement our "Triple W" approach: Wipe after each use, Weekly deep clean, and Warranty-approved lubricants for moving parts monthly. Electronics should be kept dust-free using compressed air, while fabric components benefit from enzyme cleaners that eliminate odor-causing bacteria. Remember, a well-maintained treadmill doesn't just last longer – it performs safer. All Hixamuo equipment purchases include our maintenance guide with equipment-specific care instructions and recommended schedules.

Hardware without know-how is just expensive decoration. That's why every equipment purchase over $500 includes complimentary access to our Digital Training Suite – personalized workout programs crafted by certified trainers based on your goals, experience, and new equipment. Premium purchases ($1,500+) unlock three virtual personal training sessions to master your equipment's potential. We believe equipment and education are inseparable training partners. Access your custom programs through our Hixamuo mobile app, where you'll find video tutorials and progress tracking tools.

We shield your investment like a spotter protects a weightlifter. All Hixamuo equipment comes with our tiered warranty system: Bronze (1-year standard coverage), Silver (3-year extended coverage), and Gold (5-year comprehensive coverage including wear items). Electronic components receive separate warranty terms outlined in product documentation. Our exclusive "Train Without Pain" program allows warranty-covered repairs with loaner equipment provided during service periods. Register your products online within 30 days of purchase to activate all warranty benefits and receive maintenance reminders.
Hixamuo Sports Equipment Story

Our Journey to Sports Excellence

Welcome to Hixamuo – where passion for sports meets cutting-edge equipment. Born from a midnight conversation between two former athletes who couldn't find gear that truly spoke to their needs, our humble beginnings have blossomed into what you see today.

Like a well-executed play on a sports field, our journey wasn't straightforward. We stumbled, pivoted, and persevered through challenges that would have sidelined less determined teams. Each setback became the blueprint for something better – equipment refined through real experience, not just theoretical design.

Today, we're a family of sports enthusiasts spanning continents, united by our shared belief that the right equipment doesn't just improve performance – it transforms how you experience your sport.

Our Mission

To democratize excellence in sports equipment, making professional-grade gear accessible to everyone from weekend warriors to elite athletes. We don't just sell products; we provide wings for your athletic ambitions, tools that whisper "go further" with every use.

Our Core Values

Relentless Innovation

Like athletes who push boundaries daily, we never settle for "good enough." Each product iteration emerges from a cauldron of testing, feedback, and creative problem-solving.

Environmental Stewardship

The playgrounds of sport – mountains, oceans, fields, courts – are sacred spaces we're committed to preserving. Our manufacturing processes and materials are selected with tomorrow's athletes in mind.

Community Connection

Sport is inherently social – a universal language that bridges divides. We foster communities around each activity we serve, creating spaces where expertise is shared freely and camaraderie flourishes.

Hixamuo Sports Equipment Values

The Hixamuo Difference

What separates Hixamuo from the crowded field of sports equipment providers? It's our obsession with the minutiae – the subtle contours of a handle, the precise resilience of a shoe's sole, the barely perceptible weight difference that becomes monumental in the final minutes of competition.

Every item in our catalog has earned its place through rigorous testing not just in laboratories, but on rain-soaked fields, sun-baked courts, and snow-covered slopes. Our team includes former professional athletes, coaches, and sports scientists who approach product development like a championship season – with strategy, passion, and unwavering attention to detail.

We don't just sell sports equipment; we craft companions for your athletic journey. Whether you're taking your first tentative steps into a new activity or fine-tuning elite performance, Hixamuo stands beside you – not just as a brand, but as a believer in your potential.