Privacy Policy | Your Data Protection

1. Introduction

Welcome to Hixamuo.com ("we," "our," or "us"), an online store specializing in sports equipment and accessories. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases. We are committed to protecting your personal information and your right to privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register on our website
Place an order
Subscribe to our newsletter
Participate in promotions or surveys
Contact our customer service

This information may include:

Name, email address, and phone number
Billing and shipping address
Payment information (credit card details, though we do not store complete payment information)
Purchase history and preferences
Communications with our customer service team

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

IP address
Browser type and version
Operating system
Referring website
Time and date of your visit
Pages viewed
Time spent on pages
Links clicked

We use cookies and similar tracking technologies to collect this information. For more details on our cookie usage, please see section 7 of this policy.

3. How We Use Your Information

We use your personal information for the following purposes:

To process and fulfill your orders
To provide customer support and respond to inquiries
To send transactional emails (order confirmations, shipping updates)
To send marketing communications (if you have opted in)
To improve our website, products, and services
To personalize your shopping experience
To detect and prevent fraud
To comply with legal obligations

We process your personal data based on the following legal grounds:

Performance of a contract (when processing is necessary for the performance of a contract with you)
Legitimate interests (when processing is necessary for our legitimate business interests)
Consent (when you have given clear consent for us to process your personal data)
Legal obligation (when processing is necessary to comply with legal requirements)

4. Data Sharing and Disclosure

We may share your information with the following third parties:

Service Providers: We may share your information with third-party vendors, service providers, and contractors who perform services on our behalf, such as payment processing, shipping, data analysis, email delivery, and customer service.
Business Partners: We may share your information with business partners to offer you certain products, services, or promotions.
Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. These measures include:

Encryption of sensitive data
Secure socket layer (SSL) technology
Regular security assessments
Access controls and authentication procedures
Staff training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Data Protection Rights

Under applicable data protection laws, including the GDPR, you have the following rights:

Right to Access: You have the right to request copies of your personal data.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us through our website. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use the following types of cookies:

Essential cookies: Necessary for the website to function properly.
Preference cookies: Enable the website to remember your preferences.
Analytics cookies: Help us understand how visitors interact with our website.
Marketing cookies: Used to track visitors across websites to display relevant advertisements.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

8. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

9. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside the European Union and choose to provide information to us, please note that we transfer the data to servers within the EU and process it there. Your submission of such information represents your agreement to that transfer.

For transfers from the EU to countries not considered adequate by the European Commission, we have put in place appropriate safeguards, such as Standard Contractual Clauses, to protect your personal data.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.